Return Policy Page

**Sboujie Online Marketplace - Return Policy**

At Sboujie, we strive to provide a seamless and enjoyable shopping experience for our customers worldwide. We understand that sometimes, the need to return a product may arise. To ensure a hassle-free return process, please read our Return Policy carefully.

**1. Eligibility for Returns:**

   - We accept returns within 30 days from the date of delivery.

   - The item must be unused, in its original packaging, and in the same condition as received.

**2. Initiate a Return:**

   - Log in to your Sboujie account.

   - Go to the "Order History" section.

   - Select the order containing the item you want to return.

   - Click on the "Return Item" option and follow the instructions.

**3. Return Shipping:**

   - Customers are responsible for return shipping costs, except in cases where the product received is defective or damaged.

   - We recommend using a trackable shipping method for returns to ensure the safe arrival of the product.

**4. Inspection and Processing:**

   - Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

   - Refunds or exchanges will be processed within 7 business days after the inspection is complete.

**5. Refund Options:**

   - Refunds will be issued to the original payment method used during the purchase.

   - If the original payment method is unavailable, a store credit or gift card will be provided.

**6. Non-Returnable Items:**

   - Certain items, such as personalized or customized products, are non-returnable unless they are defective or damaged upon receipt.

**7. Defective or Damaged Items:**

   - If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to proceed with the return or replacement.

**8. International Returns:**

   - International customers are responsible for all return shipping costs and any applicable customs fees.

**9. Contact Information:**

   - For any questions or concerns regarding returns, please contact our customer support team at support@sboujie.com.

**Note:** Sboujie reserves the right to amend this Return Policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically.

Thank you for shopping with Sboujie!